ArcGIS Online Issue? – Web Map not displaying layers for ONE user [HELP] – August 4, 2022 at 01:41PM

Hello – I’m having a bit of an issue with one of my web maps. This particular map has 50+ users that are opening the map, editing attribute features, or just panning around for basic information on a daily basis.

Out of all the users, I have one that is receiving a loading error on one specific layer within the map. For some reason, this layer is working normally for me and about 7 other user’s I’ve asked to go in and check. I cannot see any data source or sharing issues, everything seems to be working normally for everyone except this one person.

Is it safe to say this likely an individual browser or machine issue? Has anyone else encountered this before? I’m certainly no IT person, but I do know my way around a computer and have a ton of experience with ArcGIS and creating shared web maps on ArcGIS online. Never ran into an individual issue like this that isn’t also affecting other users.

Thanks in advance!